Umrah Terms & Conditions
The Responsibility of Syaza Travel & Tours Sdn Bhd,No 18/AF & 18M, Jalan Kosas 1/5, Taman Kosas, , acts as agents and protector for the passengers’ rights in making arrangements for the airlines, hotels, buses, or any service in connection with the tour and assumes no liability whatsoever for injury, damage, loss, luggage, accidents, delay irregularity which may be occasioned either by reason or defect, though the acts of GOD, dangerous incidents in the air, sea, land, fire, breakdown of machinery or equipment, acts of government or other authorities de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots theft, pilferage, epidemics, quarantines, medical or customs regulations, or from any loss or damage resulting from improper passports, visas, or other documents. Syaza Travel & Tours Sdn Bhd will accept no responsibilities for loss or additional expenses due to delay or changes in schedule or other causes. Syaza Travel & Tours Sdn Bhd shall not be liable or responsible for any inconvenience, loss, damage or injury arising in connection with such service. Syaza Travel & Tours Sdn Bhd shall not be responsible for the failure to follow instructions, including but not limited to check-in and delay, loss of luggage or personal belongings (Medicine). It is the responsibility of the airline to determine exactly what procedure will be followed. The policy chosen by that carrier shall be based on their procedure and shall not be the responsibility of Syaza Travel & Tours Sdn Bhd and its affiliates. They will also not be responsible for any person(s) missing and part of the program due to his negligence or delay or absenteeism for any time during the tour and will not be responsible for any additional expenses for the participant to rejoin the tour. Moreover, no charges or upgrades in the program chosen will be the honored after departure as well as no refund will be given for any services rendered not utilized.
BOOKING TERMS & CONDITIONS
Guaranteed deposit at the time of booking. A deposit of 20% or subject to a minimum of RM500.00, whichever is higher of the tour fare per person is required to be paid as reservation fee. Sorry, but this deposit is NON-REFUNDABLE. Insurance, which is strongly recommended, MUST be purchased at time of deposit.
- BALANCE OF PAYMENT
Guaranteed balance of payment or full payment must be made 45 days prior to departure or 7 days after the confirmation of the tour. Failure to comply with will result in cancellation of the reservation and forfeiture of deposit. If the balance is not paid by the stipulated date, the right is reserved to cancel the booking(s) without further notice and without refund of deposit.
Cancellations received more than six weeks prior to departure will incur loss of the non-refundable deposit as specified above. Cancellations received less than 6 weeks and more than 3 weeks prior to departure will be levied a fee of 25% of the fare.
Cancellations received less than 3 weeks prior to departure will be levied a fee of 75% of the tour cost unless the booked seat is resold. There will be no refund for unused land arrangements after departure from Malaysia.
All passengers are STRONGLY URGED to take out adequate insurance coverage to protect themselves against cancellation due to illness prior to or during travel. In the event of a traveler becoming ill during a tour, all hospital and medical expenses are the traveler’s responsibility and they shall not be entitled to any refund, either total or partial, of passage money paid. Check with your agent as to what conditions and charges apply if you cancel your flight and/or land reservations.
- FORCE MAJEURE
We shall not be liable for any claims, losses, damages, costs, expenses, delays or loss of enjoyment, of any nature or kind whatsoever, resulting from events beyond our or a supplier’s reasonable control, including but not limited to acts of God, strikes, lockouts or other labour disputes or disruptions, wars, blockades, insurrections,
riots, earthquakes, weather conditions, floods or acts or restraints imposed by government authorities.
- TRAVEL DOCUMENTS
Passenger’s Responsibilities – Must have an International Passport or other recognized travel documents which should be valid for at least 6 months from the of return to country of origin, necessary visas, vaccination and health certificates as required by the various authorities of the country to be visited. As for self-drive packages, must have a valid and the necessary Driver’s license (International Driver’s Permit may require) presented to the rental company upon pick-up of the vehicle. All drivers must be at least 21 years of age and has been driving for more than a year. The Company cannot be held liable for any loss of passport due to any reason what so ever including without limitations, negligence on the of our employees, agents and/or servants. Travel documents and tickets, joining and departure details, supplier addresses and phone contacts will be sent upon receipt of final payment.
Please check with your agent at time of booking if visas are still required for these or other countries. If you are not travelling on Malaysian passport, it is imperative that you also check visa requirements for your destinations. If for any reason, the application for visa or necessary exit permit is rejected, a refund of tour fare will be made as in accordance to cancellation charges as above. The company cannot be held responsible or liable for any expenses, reimbursement or refund of tour prices if (i) Deportation of refusals of entry of tour members by immigration authorities resulting from the possession of unlawful items or holding improper travel documents or other causes or whose behavior and activities are considered as subversive by the foreign government. (ii)Passenger passport validity is insufficient which is at least 6 months from date of return to the country of origin.
Because of the volatility of exchange rates for many of the destinations the company offers, we recommend you confirm our price at time of booking. All prices are subject to change or surcharge. Once we have received your deposit you would be given the opportunity to pay in full to avoid a price increase (should it occur) or cancel your booking without penalty.
- AMENDMENT FEES
Once a booking has been made, any change is subject to a communications fee of RM50 per change. Once documents have been issued, any change will be subject to a minimum administration fee of RM100 in addition to communications charges.
- OPERATOR’S RESPONSIBILITY
Syaza Travel & Travel Sdn Bhd and/or its agents, act only as agents for the various companies and lines of which tickets are available and these tours operate and assume no responsibility nor liability in connection with the service of any train, vessel, carriage, aircraft, motor or other conveyances which may be used, either wholly or in part, in the performance of its duty to the passenger; neither will it be responsible for any act, error, or omission, or any injury, loss, accident, delay or irregularity which may be occasioned by reason of any defect in any vehicle or through the neglect or default of any company or person engaged in conveying the passenger; or for any hotel proprietor, or hotel service, or for any other person engaged in carrying out the purpose for which tickets or coupons are issued. In the event that it becomes necessary or advisable for the comfort or well being of the passengers, or for any reason whatsoever, to alter the itinerary or arrangements, such
alterations may be made without penalty to the operators. Additional expenses, if any, shall be borne by the passengers, conversely refund will be made to the passengers if any saving is effected thereby. The Airlines concerned are not to be held responsible for any act, omission, or event, during the time passengers are not on board their planes or conveyance. The passage contract in use by the Airlines concerned, when issued, shall constitute the sole contract between the Airlines and the purchaser of these tours and/or passenger. The right is reserved to withdraw any or all tours should conditions warrant, also to decline to
Disclaimer: We reserve the right to alter the sequence or change, amend or alter the itinerary if necessary, with or without prior notice. All flights, flight schedule and hotels are provisional and will be subject to our final confirmation. All information is correct at time of print.
By purchasing this tour, i will deemed to have read, understood and agreed to your General Terms & Conditions and Umrah Terms & Conditions.